1. 15-day money-back guarantee

If Omnalingo is not right for you, you can ask for your money back within 15 days of your purchase, no reason needed.

The AI Translation Service fee is always refunded in full. If a Language Activation was already used for AI translation during those 15 days, we may deduct its price from the refund; an activation that was not used is refunded in full.

2. Your statutory right of withdrawal (consumers)

If you are a consumer, you also have a statutory right to withdraw from the contract within 14 days without giving a reason. Where you ask for the service to start before that period ends (for example, by connecting your licence key or starting an AI translation), you consent to immediate performance and lose the right of withdrawal once performance has fully begun (§ 18 FAGG). The money-back guarantee above applies independently of this. Details are set out in § 5 of our Terms & Conditions.

3. Renewals and cancellation

The AI Translation Service renews automatically each year. You can cancel at any time before the renewal date from your account (“Manage billing”) or in your Link account at link.com, and you will not be charged again.

Language Activations are one-time purchases: they are never billed again, and you never buy the same language twice.

4. How to request a refund

Email [email protected] with the email address you used at checkout (and, if you have it, your order or invoice number). You can also ask Link’s order support at support.link.com.

5. How refunds are paid

Our orders are sold through Link (Sold through Link, LLC, a Stripe company), the Merchant of Record for all our orders. Approved refunds are issued by Link to your original payment method, including the VAT or sales tax that was charged. Depending on your bank or card provider, it can take several business days for the money to appear.

6. Contact

Kriesi Media GmbH
Burggasse 121, 1070 Vienna, Austria
Email: [email protected]